This practical workshop will prepare you to understand the theory of facilitation and allow you to practice facilitation in a safe group setting. Delegates will understand the requirements of effective facilitation, key facilitation skills and how to practice these skills. Delegates will gain experience of a variety of facilitator’s tools and creative techniques, as well as practical exercises for dealing with challenging behaviours.
Quality Scotland are pleased to bring you this course with our Partners in Excellence, the Scottish Quality Management Centre (SQMC).
This dynamic ISO 45001 Internal Auditor training course equips participants with the knowledge and skills required to perform process audits of modern Occupational Health and Safety (OHS) Management Systems, in accordance with the Auditing Guidelines of ISO 19,011:2018.
Your passport to becoming an EFQM Assessor, this course is the only official EFQM Assessor Training available in Scotland.
Free for Quality Scotland Members.
Managing projects is essential for improving the quality of work in any organisation. Participants will examine their skills and approaches to structuring their projects, managing people and improving sustainability.
Designed to be highly participative, this course enables delegates to understand what a process is and how to map processes, create a process flow diagram and identify areas for improvement based on quality, cost or time.
Our network of members meet regularly to provide opportunities to ‘share what works’ and to apply this to current challenges and topical issues. Regardless of size of organisation or type of service delivery, members are all working with EFQM. This provides a common language and framework to facilitate discussion and learning.