Designed to be highly participative, this course enables delegates to understand what a process is and how to map processes, create a process flow diagram and identify areas for improvement based on quality, cost or time.
Events
2nd May 2019
An Introduction to the EFQM Excellence Model
Free for Quality Scotland Members
This webinar will provide you with an introduction to/refresher of the EFQM's Excellence Model.
16th May 2019
Facilitation Skills
This practical half-day workshop will prepare you to understand some of the theory of facilitation and allow you to practice facilitation in a safe group setting.
21st May 2019
EFQM Assessor Training
Your passport to becoming an EFQM Assessor, this course is the only official EFQM Assessor Training available in Scotland.
23rd May 2019
Planning a Self-Assessment
Free for Quality Scotland Members
Whether you are coordinating your first self-assessment or are looking to refresh your existing process and need some suggestions, this webinar has been designed to help you.
4th Jun 2019
EFQM Qualified Assessor Training
A unique way to build experience, this course is the only official EFQM Qualified Assessor Training available in Scotland.