Process Mapping and Improvement
Designed to be highly participative, this course enables delegates to understand what a process is and how to map processes, create a process flow diagram and identify areas for improvement based on quality, cost or time.
By using the practical skills, behaviours and techniques delegates will learn how process mapping can improve efficiency and customer satisfaction.
By the end of the workshop delegates will be able to define what a process is, describe the use of Process Mapping and Flowcharts, understand and use Process Mapping, identify the start and finish of a process flow and define who does what, where, when, why and how.
Inhouse option also available - please contact us for details and prices.
At A Glance
- Dramatically improve your efficiency and customer satisfaction
- Recognise and remove activities that do not add value
- Use process mapping to identify areas for improvement
Who should attend
Anyone who wants to understand, develop and improve their current processes.
Graham has 25 years of experience in working within quality management, and has a proven track record of helping organisations across all sectors, on a large and small scale. Graham is ideally placed to help organisations work more effectively and efficiently, whilst working with your teams to deliver outstanding business results.
Graham is a Training Partner with Quality Scotland, and has a wealth of experience in delivering courses on process improvement tools & techniques, process mapping, performance management methodologies, quality auditing, and offers practical advice on all aspects of quality management.
"The knowledge and experience of the tutor was invaluable in providing anecdotal examples of good and bad practice."