EFQM Qualified Assessor Training
Please note that booking will close six weeks before this event takes place.
A unique way to build experience, this course is the only official EFQM Qualified Assessor Training available in Scotland.
This course is now fully booked. Please contact us to be added to the waiting list or to discuss other training options.
This intensive 3-day course will further develop your assessor competencies and practical application through greater understanding of an organisation's context and strategic priorities. It will confirm your experience through team work and discussion forums, supported by a case study, enabling you to perform a close to real life assessment of an organisation applying for the Recognised for Excellence programme.
Day 1: you will consolidate the pre-course work on strategic priorities as a team, before looking at the importance of an organisation's context and stakeholders' expectations. You will gain a deeper understanding of the Fundamental Concepts and be able to use your knowledge of the Model and RADAR ©.
Day 2: you will focus on the practical application of assessment in the Site Visit: turning hypothesis into feedback; site visit planning and interviewing; understanding "Ability to Demonstrate"; writing the Executive Summary, Criterion Part feedback and RADAR © Scoring.
Day 3: you will learn how to compile the feedback report including strategic feedback on the Fundamental Concepts of Excellence, operational level feedback on criteriausing RADAR © scoring, and provide feedback to senior management during a closing meeting.
In-house option aslo available - please contact us for details and prices.
At A Glance
- Understand how to perform robust Committed to Excellence (C2E) and Recognised for Excellence (R4E) assessments
- Learn how to deliver balanced, high added-value feedback for all applicant organisations at both strategic and operational levels
- Develop and practice managerial skills, participating in practical exercises for you and your team to learn how an external assessment progresses from start to finish, to make a valuable contribution to an external assessor team
- Benefit from individual coaching with a maximum delegate-to-trainer ration of 6:1. Throughout the course your performance will be evaluated against an Assessor Competency Model by EFQM accredited and experienced trainers with one-to-one reviews at the beginning and end of the course
Who should attend
This course is suitable if you have passed the EFQM Assessor Training and wish to further develop your Assessor skills.
"It was good to interact with other participants and treat the training as if you were an assessment team. The tutor was very knowledgeable and made the course easy to understand."
Julie Rutherford, Quality Manager, Penumbra
"I had a really enjoyable 3 days. It has re-ignited my enthusiasm for EFQM and has given me greater insight into the value it offers."
Rowena McConkey, Strategy & Policy Adviser, Skills Development Scotland
"Genuinely enjoyed this course. It provides a really useful guide for new or returning assessors and strikes a good balance between the process of assessment and the high level application of the Excellence Model."