Basic Assessor Training

What makes an excellent organisation? This practical half-day course is designed to answer that question, based on understanding the links between the 2013 EFQM Excellence Model, the Fundamental Concepts, and the RADAR© logic.

As the "first step" for potential EFQM Assessors and line managers to begin training as an internal, peer or external Assessor, you will look at how this excellence framework can be used day-to-day in your organisation.  Practical exercises act as preparation for applying self-assessment within your own organisation and for you before going on to further training.

This course is a pre-requisite for the EFQM Assessor Training, but can be undertaken as preparation for any EFQM training.

In-house option also available - please contact us for details and prices.

At A Glance

  • Develop a good understanding of the characteristics of excellent organisations
  • Gain basic knowledge of the relationship between the Fundamental Concepts, the EFQM Excellence Model’s 9 criteria, and RADAR©
  • Take the "first step" on the excellence pathway for potential EFQM Assessors and line managers
  • Prepare for the EFQM Assessor Training course with helpful and constructive exercises

Who should attend

Suitable if you have very little or no knowledge of the EFQM Excellence Model and/or:

  • Want to understand the basics of the EFQM Model and its three constituent parts
  • Have attended a Basic Assessor Webinar, and would like to gain greater understanding through practical exercises
  • Aim to become an EFQM Assessor
  • Simply want to refresh your knowledge

Event Information

15/01/19 09:00 - 12:30
Cost per delegate

Non-members: £390.00 + VAT

Members: £195.00 + VAT


On completing the course, delegates will receive a certificate of attendance from Quality Scotland.

This course may contribute to your Continuing Professional Development hours.