Quality Scotland Members Only
This webinar is intended as a theoretical introduction to benchmarking. It will give you an overview of the different kinds of benchmarking and should help you to determine next steps for you and your organisation. It will also provide good preparation for the Quality Scotland benchmarking workshop.
“Benchmarking is a systematic comparison of approaches with other relevant organisations that gains insights that will help the organisation to take action to improve its performance.” EFQM
On this webinar you will hear about:
- the background of benchmarking and where it all started
- explore the different types of benchmarking
- look at how benchmarking fits with the EFQM Excellence Model
- common benchmarking methodologies
If you are looking for a more practical introduction to benchmarking we do offer a workshop that may be more suitable.