Using the Balanced Scorecard Approach

The Balanced Scorecard has been used effectively by organisations around the world, from commercial multinationals and SMEs to those in the public and third sectors.

If you already know that the Balanced Scorecard is for you, this workshop will enable you to explore the approach in depth with a facilitator who will guide you through the various stages of developing strategy and building your own Balanced Scorecard with colleagues.

The programme includes an overview of the Balanced Scorecard and exploration of key issues and activities focussed on strategic planning, selecting indicators and articulating links between strategy and performance. Debate across stakeholders is encouraged as we start to develop scorecards that reflect the varied contributions within each organisation.

The workshop can be delivered on 3 consecutive days but it works best when participants take time between delivery days to work with colleagues. 

It is useful for the facilitator to gain an understanding of your organisation, section or team beforehand. This helps to ensure that presentations reflect your specific circumstances. You are encouraged to bring along work-based information that will help inform your developing Balanced Scorecard. Case study material can be provided where required.

At A Glance

  • Learn how the Balanced Scorecard can improve organisational performance.
  • Understand how the approach fits with other improvement models and initiatives.
  • Take a fresh look at strategy and improve outcome and activity statements.
  • Learn how to develop meaningful performance indicators and targets.
  • Examine organisational challenges and identify how to create positive impact.
  • Develop your own Balanced Scorecard.

Who should attend

Suitable for individuals and organisations committed to using the Balanced Scorecard approach.

Contact Us

“The discussions and teamwork participation sections of the course were enjoyable, with everyone having input.”

“…I wanted to say how much I enjoyed the training and how much I got out of it.”

“Good coverage of the topic in an easy to understand logical flow. There was a good balance between the useful theory/background and practicality, with the activity sessions clear and to the point.”

Event Information


Non-members: £4 950.00 + VAT

Members: £2 475.00 + VAT


On completing the course, you will receive a certificate of attendance from Quality Scotland.