Process Mapping & Improvement

By using practical skills, behaviours and techniques your team will learn how process mapping can improve efficiency and customer satisfaction.

By the end of the workshop delegates will be able to define what a process is, describe the use of Process Mapping and Flowcharts, understand and use Process Mapping, identify the start and finish of a process flow and define who does what, where, when, why and how.

If you would like the course to be on a specific internal process we can tailor the course content to ensure you and your team maximise the benefits of running the course inhouse. For a customised course there is an additional £500 (plus VAT) fee for the extra development work. 

At A Glance

  • Dramatically improve your efficiency and customer satisfaction
  • Recognise and remove activities that do not add value
  • Use process mapping to identify areas for improvement

Who should attend

Anyone who wants to understand, develop and improve their current processes.

To book a place on a training course please see our Training Calendar for dates.

In-house option

The course can also be run in your own organisation to save costs if you have a number of people requiring training. Contact us for more information.

Inhouse Cost


"The knowledge and experience of the tutor was invaluable in providing anecdotal examples of good and bad practice." 

"The extensive working knowledge of the tutor."

"I enjoyed the participative approach of the facilitator."

Event Information


Non-members: £660.00 + VAT

Members: £330.00 + VAT