The EFQM Model (2020)




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The EFQM Model, a globally recognised framework that supports organisations in managing change and improving performance, has experienced a number of improvement cycles over the years to make sure that it not only remains relevant but continues to set the management agenda for any organisation wanting a long term, sustainable future.

The strategic nature of the EFQM Model, combined with its focus on operational performance and a results orientation, makes it the ideal framework for testing the coherence and alignment of an organisation’s ambitions for the future, referenced against its current ways of working and its responses to challenges and pain-points.

The EFQM Model structure is based on the simple but powerful logic of asking three questions:

  • “Why” does this organisation exist? What Purpose does it fulfil? Why this particular Strategy? (Direction)
  • “How” does it intend to deliver on its Purpose and its Strategy? (Execution)
  • “What” has it actually achieved to date? “What” does it intend to achieve tomorrow? (Results).

Central to the rationale of the EFQM Model, the “red thread”, is the connection between the Purpose and Strategy of an organisation and how that is used to help it Create Sustainable Value for its most important *Stakeholders and deliver outstanding Results.

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