European Foundation for Quality Management
EFQM aims to share what works and nurtures a network of world-class organisations and their leaders who share a passion for business excellence.
Quality Scotland is the official home of the EFQM Excellence Model in Scotland. As a National Partner of EFQM, we are the only organisation in Scotland licensed to assist you to implement the EFQM Excellence Model, by providing training, assessment tools and recognition.
We believe that the EFQM Excellence Model is a common framework that helps us all to improve our businesses.
"Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders."
The EFQM Excellence Model
The EFQM Excellence Model is based on a set of European values, first expressed in the European Convention on Human Rights (1953) and the European Social Charter (revised in 1996). This treaty is ratified by the 47 member states of the Council of Europe and the principles are incorporated into national legislation. The Fundamental Concepts of Excellence build on the foundation of these basic human rights, assuming they are universally applied.