Business Excellence & EFQM Courses
Understanding the Difference Between Standards and Frameworks
Cost Per Delegate (Exc. VAT)
Member
£95.00
Non-Member
£155.00
Find your way through the quality jungle...
This workshop will provide an overview of the various quality models: EFQM, The Big Picture, Customer Service Excellence, Investors in People, Balanced Scorecard etc. It will show what they can do to improve organisations, how they can complement each other and how their different elements can dovetail into effective organisational development tools. Sheila will provide a down to earth approach to quality frameworks and lead you through the quality jungle with excitement rather than fear of where to go next.
Who should attend?
HR, Training and Development or Quality managers. Those who wish to gain an overview of lots of Quality Models.
What will you gain?
- An overview of the main Quality Models
- Explain the difference between quality standards, frameworks and performance improvement tools
- Identify the key benefits of using the different systems
- Decide which quality system would be most useful in a variety of situations
| YOUR TRAINER |
| Sheila Fraser Sheila Fraser Associates |
| Sheila has worked extensively with organisational development models since 2002 including EFQM; The Big Picture; IIP; Customer Service Excellence; Balanced Scorecard. She has designed and developed training materials to support understanding of and ability to utilise quality models. She has extensive experience of mapping frameworks and standards together. In 2004 she worked with IIP UK to carry out a detailed mapping of EFQM to the Investors Standard. She contributed to the content and structure and text of the Scottish Executive publication ‘Promoting Excellence’. She is a Quality Scotland accredited assessor. Neil McMillan (Staff Training & Development Manager) believes: “Sheila Fraser's commitment to and knowledge of quality models and organisational tools is unsurpassed. Her wealth of knowledge of the subject and her boundless energy and enthusiasm as well as the support and advice she has given us have been key in encouraging our organisation to review the way in which we understand and approach quality.” |
Please note - if you do not receive an automated booking confirmation by email within a few minutes after booking, please contact us.
- Click here to download the course information in PDF format.
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Unfortunately, there are currently no scheduled dates for this course. Please contact Eileen McGregor to enquire about delivering this course in-house here. Alternatively, if you would like us to schedule a date, please register your interest here.
