Publications

Welcome to Quality Scotland’s publications shop. Here you will find a range of publications offering advice, guidance and solutions on how to implement your business improvement programmes. You will also find many official EFQM publications. To enter the shop, click here to browse through the following categories:

• Starting your Excellence Journey
• The Excellence Model
• EFQM Frameworks
• Process Survey Tools
• Others

Please note that there are different prices for member and non-member organisations. If you are unsure whether or not you are a member, please contact Quality Scotland on 0131 556 2333.

Please allow for up to 14 days for delivery. If required earlier, phone Shona or Frances in advanceon 0131 556 2333 to confirm stock levels. Returns will only be accepted for faulty goods. P&P is £1.95 per 5 items.

Prices for EFQM publications are shown in Pounds Sterling, but are subject to fluctuations in the exchange rate with the Euro. If you intend to pay by credit card, please telephone to check prices are still correct. Invoices will reflect the current exchange rate.