Other Business Excellence Tools and Standards

How does EFQM fit in with other models?

EFQM is an over-arching framework that, if used as a diagnostic tool, will help you put in place an improvement plan to better your organisation’s results. Other tools and standards focus on specific areas of your organisation whereas the Excellence Model follows a holistic approach. The diagram below shows that there is synergy between EFQM and other tools and standards.

For instance, if you conduct a self-assessment via the Excellence Model and determine that an area for improvement is in your “People Results,” you may want to use the Investors in People standard to help your organisation improve. Likewise, if your organisation’s “Processes” need improving, you may want to consider implementing ISO 9000:2008.

Can Quality Scotland help my organisation with other tools and standards?

Yes, please get in touch. Quality Scotland works with a variety of partner organisations that have expertise in different aspects of business excellence. We can help point you in the right direction and may even be working with them to deliver training courses, events and other programmes.

Please note, this model is in the process of being updated to reflect ISO and Customer Service Excellence.