Process Mapping and Improvement

Designed to be highly participative, this course enables delegates to understand what a process is and how to map processes, create a process flow diagram and identify areas for improvement based on quality, cost or time.

By using the practical skills, behaviours and techniques delegates will learn how process mapping can improve efficiency and customer satisfaction.

By the end of the workshop delegates will be able to define what a process is, describe the use of Process Mapping and Flowcharts, understand and use Process Mapping, identify the start and finish of a process flow and define who does what, where, when, why and how.

Inhouse option also available - please contact us for details and prices.

At A Glance

  • Dramatically improve your efficiency and customer satisfaction
  • Recognise and remove activities that do not add value
  • Use process mapping to identify areas for improvement

Who should attend

Anyone who wants to understand, develop and improve their current processes.

"The knowledge and experience of the tutor was invaluable in providing anecdotal examples of good and bad practice." 

Book Now

Event Information

01/05/18 09:30 - 16:00
Edinburgh
Cost per delegate

Non-members: £660.00 + VAT

Members: £330.00 + VAT

Book Now