Model Criteria

There are nine criteria of the model.

9 criteria

 

1. LEADERSHIP

Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics and inspiring trust at all times. They are flexible, enabling the organisation to anticipate and react in a timely manner to ensure the on-going success of the organisation.

2. STRATEGY

Excellent organisations implement their Mission and Vision by developing a stakeholder focused strategy. Policies, plans, objectives and processes are developed and deployed to deliver the strategy.

3. PEOPLE

Excellent organisations value their people and create a culture that allows the mutually beneficial achievement of organisational and personal goals. They develop the capabilities of their people and promote fairness and equality. They care for, communicate, reward and recognise, in a way that motivates people, builds commitment and enables them to use their skills and knowledge for the benefit of the organisation. 

4. PARTNERSHIPS AND RESOURCES 

Excellent organisations plan and manage external partnerships, suppliers and internal resources in order to support their strategy, policies and the effective operation of processes. They ensure that they effectively manage their environmental and societal impact.

5. PROCESSES, PRODUCTS AND SERVICES 

Excellent organisations design, manage and improve processes, products and services to generate increasing value for customers and other stakeholders. 

6. CUSTOMER RESULTS 

Excellent organisations achieve and sustain outstanding results that meet or exceed the needs and expectations of their customers.

7. PEOPLE RESULTS 

Excellent organisations achieve and sustain outstanding results that meet or exceed the needs and expectations of their people.

8. SOCIETY RESULTS 

Excellent organisations achieve and sustain outstanding results that meet or exceed the needs and expectations of relevant stakeholders within society.

9. BUSINESS RESULTS

Excellent organisations achieve and sustain outstanding results that meet or exceed the needs and expectations of their business stakeholders.