Cancellation Policy

All training and event fees are subject to VAT and are payable on receipt of invoice.  We realise that there are occasions when you may have to change your plans and/or wish to cancel your booking. Any cancellation or transfer must be received via email and sent to info@qualityscotland.co.uk.

If you wish to change or cancel your booking, provided this is done more than 30 working days in advance of the course/event start date, there is no fee for cancellation or transfer.  As it gets closer to the start date however, it is harder to fill your space, so a supplementary invoice will be issued for the fee incurred:

Cancellation Table

Occasionally, if there are insufficient bookings on a particular course we may have to cancel it.  In these circumstances we will advise you as soon as we can.  In this case we will return any fees already received, or book you onto an alternative course.  We will not refund any other costs you incur as a result of the cancellation.