News
Scottish Awards for Business Excellence 2007-08
Quality Scotland would like to invite you to attend the Scottish Awards for Business Excellence 2007-08 lunch ceremony which is going to be held on Tuesday 17th June in Glasgow.
The Scottish Awards for Business Excellence are designed to celebrate outstanding achievement in the field of business excellence in Scotland and can only be described as 'the most rigorous and prestigious awards in Scotland'.
Come along and hear from like-minded organisations as we recognised top Scottish businesses in their commitment to continuous improvement from the private, public and voluntary sectors.
Recognition will be given to organisations that participated in the Levels of Excellence programme over the past year as well as the opportunity to hear about excellence in the private, public and voluntary sectors from a range of distinguished speakers.
If you would like to view previous winners of awards, please visit our Academy of Winners.
To book a table for the awards ceremony or to find out more information please contact James Watt on 0131 556 2333 or email james.watt@qualityscotland.co.uk
Places are limited so please book now to ensure you don't miss out!!!
PSIF - First Organisations confirmed to take part in Phase two!
Following the successful Phase Two Launch Event, the PSIF Board are pleased to welcome on board North Lanarkshire Council and Glasgow City Council who are now in the planning and preparation stages ready to roll out PSIF throughout their organisations.
The PSIF team continue to brief organisations throughout Scotland on the Public Service Improvement Framework. If you would like more information on how you can get involved, please email dave.bradley@qualityscotland.co.uk.
The WOW! Awards!
Derek Williams founder of The WOW! Awards has discovered that customers love to show their appreciation for great service and employees love to be recognised for providing great service.
As the UK's only national customer service award based purely on customer nominations and through Quality Scotland, we can now bring The WOW! Awards to organisations across the private, public and voluntary sectors within Scotland.
The WOW! Awards offers Scottish companies the opportunity to showcase how they excel by providing superior customer services and setting standards for others to follow. So far, The WOW! Awards have proved to be extremely popular with the first Scottish organisation to join The WOW! Awards being West Lothian Council.
If you are interested in the WOW! Awards and want to find out more information on how you can take part, please click here . This year, The Scottish WOW! Of The Year will be presented at Quality Scotland's annual Scottish Awards for Business Excellence held in June 2008.
For more information on the WOW! Awards please call Anne-Marie on 01438 310021.
"The WOW! Awards is the only awards programme where your organisation is relying on tis customers to nominate them."
Public Service Improvement Framework - Open Event, 19th March 2008
The Public Service Improvement Framework (PSIF) is an innovative and bespoke quality model for public services in Scotland. Integration of quality frameworks and standards such as the EFQM Excellence Model, Charter Mark and the Investors in People Standard inspire a holistic approach to delivering continuous improvement.
In January, the PSIF team successfully hosted the closed event for the roll out of the pilot project for all organisations taking part in phase one.
To follow on from this event, the PSIF partnership hosted another event in the Glasgow Marriot Hotel on 19th March 2008. This event was the culmination of the development of the PSIF self-assessment model within the Phase One organisations involving the City of Edinburgh Council, Stirling and Clackmannanshire Councils, Strathclyde Fire and Rescue Services, Lothian and Borders Fire and Rescue Service and the Scottish University for Industry.
The day was a great success and provided an opportunity for those involved with PSIF to share experiences and outcomes from Phase one. Speakers at the event included all members from the PSIF board, Ruth Parsons, Director of Public Service Reform Directorate, The Scottish Government; Colin Mair, Chief Executive, Improvement Service; Fiona Kordiak, Director of Audit Services, Audit Scotland; Gavin Whitefield, Chief Executive, North Lanarkshire Council, Chair of SOLACE Scotland.
PSIF provides an excellent and robust model for self-assessment, if you would like more information on how it contributes to the delivery of improved services as well as the future plan to take PSIF forward, please contact Dave Bradley on 0131 556 2333 or email dave.bradley@qualityscotland.co.uk.
Quality Scotland feature in Holyrood Communications Magazine!
Quality Scotland recently featured in Scotland’s Holyrood Communications Magazine to highlight the need for Self-Assessment in today’s organisations. To view the article, please click here. Should you require any further information on self-assessment, please contact Quality Scotland on 0131 556 2333 or send an email to info@qualityscotland.co.uk.
Holyrood Communications aim to report on the business of Parliament and the Government, to stimulate debate within both institutions as well as adding to Scotland’s rich democratic culture. To view selected articles from the current issue, please visit www.holyrood.com.
Event Programme 2008 - Voluntary Sector now available!
Are you looking for events within the Voluntary Sector? If so, take a look at our 2008 Events Programme containing a range of exciting events for organisations aspiring towards excellence, organised jointly by Quality Scotland (QS) and Scottish Council for Voluntary Organisation (SCVO).
These inspirational half day events offer a practical and hands-on approach to developing your people and your organisation. At each event, you will have the opportunity to hear from a speaker and listen to practical examples, drawing from the experiences of other vountary sector organisations. This will be followed by an interactive workshop, helping you put theory into practice!
Don't forget that places are limited at these events, so book now to make sure you don't miss out!
More New Members
A big welcome to some of Quality Scotland's new members: West of Scotland Housing Association Ltd, Scottish Association of Mental Health (SAMH), Strathclyde Police Recreation Association, Atlas Sound & Vision, Glasgow Association for Mental Health, Crossreach, Dunedin Canmore Housing Association, Dunfries & Galloway College, Scott & Co, Children 1st, Loretto Housing Association (& Loretto Care), OHSAS, Wise Group, Clyde Valley Housing Association, Includem, Perth & Kinross Council (Corporate Services), Scottish Ambulance Service, First Scotrail, Knowes Housing, Trust Housing Association, Alzheimer Scotland, Jacobite Cruises Ltd, Barony Housing Association Ltd, S J Kennedy Ltd, OpenReach, Clydesdale Bank, SPSA, Northern Constabulary, Grampian Police, Tayside Police, Central Scotland Police, Fife Police, Dunfries & Galloway Police and McLeod Hotels.
Scottish Awards for Business Excellence 2006-2007
On behalf of Quality Scotland, we would like to take this opportunity to thank all those who attended the Scottish Awards for Business Excellence 2006-2007 held in Edinburgh's International Conference Centre on Tuesday 23rd October.
The ceremony was a great success and showcased business excellence at various stages across the public, private and voluntary sectors. Each year, organisations take part in what can only be described as the most rigorous awards procses in Scotland to gain valuable feedback and become recognised across the UK and Europe as an examplar of outstanding excellence. For more information on this years winners click here
The deadline is now drawing near for those wanting to apply for next years awards! To receive the Application Guidelines or for individual guidance on how to apply, please contact James Watt on 0131 556 2333 or email james.watt@qualityscotland.co.uk.
Case Studies Wanted!!
Did you know that your organisation could feature as a case study, which we will feature on our newsletter and may then, filter into BPIR.com or Excellence One - two comprehensive online resources on best practice? Would you like to register? For more information, please contact Anne Sutherland on 0131 556 2333 or email anne.sutherland@qualityscotland.co.uk.
Room Hire
Quality Scotland’s premises are available for room hire. Located in heart of Edinburgh city centre and an ideal space for any meeting or training course. More details on Room Hire here or contact Eileen McGregor on 0131 556 2333 or email eileen.mcgregor@qualityscotland.co.uk.
