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The 2009 Review of the EFQM Excellence Model

A new version of the EFQM Excellence Model was launched in September 2009 for 2010. Please find a list of questions that may be helpful to you.

What is going to change?

The Fundamental Concepts, the Model itself and RADAR will all change.

Fundamental Concepts

  • There will continue to be eight fundamental concepts but some of the names and content will change.

The Model

  • The shape of the Model with its nine criteria will not change although some criteria names may change very slightly. There will be changes to the criterion parts and bullet points.

RADAR

  • There will be some changes to RADAR.

Quality Scotland Roadshow!

Quality Scotland has provided a series of briefing workshops across Scotland to explain the changes to the Excellence Model and highlight the opportunities to re-invigorate the value of using the Model.

These highly participative workshops, including application of the revised RADAR are available to all members.  All these workshops are now full. Should you wish to find out more please contact Alaine Sommerville on 0131 556 2333.  

The Transition Guide - How to upgrade the EFQM Excellence Model 2010

If you would like to find out more detailed information on the changes to the model, please download a copy of The Transition Guide where you will find a summary of the changes to the Fundamental Concepts, the Model and RADAR, as well as a positioning of the renewal, the benefits and a top level analysis. To download your copy, please click here (www.efqm.org).

A presentation on the EFQM Excellence Model review is also available. Click here.

When can we order a copy of the new Model?

  • The new Model brochure is now available for purchase from Quality Scotland.

How can we order a copy of the new model?

  • You can order a copy now at Quality Scotland's webshop.

Will other publications be affected?

  • All publications with a significant Excellence Model content will be affected and Quality Scotland will provide details as soon as possible. However, if you have an improvement programme based on the current version, there is no reason why it can’t continue. The current version of the EFQM Excellence Model will be available until mid 2010.

When will the new Model be used as the basis for the Scottish Awards for Business Excellence?

  • The 2009-10 Scottish Awards for Business Excellence will be based on the current version of the Model.

How will the changes affect Recognised for Excellence (R4E)?

  • R4E submissions and assessments for 2010 SABE will be using the current model.  All further submissions and assessments after this will be based on the new version of the Model.

How will the changes affect Committed to Excellence (C2E)?

  • For the foreseeable future, C2E applicants may use either the current or the new version of the Model.

How will this affect PSIF?

  • The changes will be taken into account at the PSIF review in December.

How will this affect Pathway?

  • As materials become available, Pathway will be re-aligned to the new model. All Pathway users will be kept up to date with this information.

What will be the effect on other Quality Scotland Services?

  • All Quality Scotland products will be updated by the first quarter of 2010. Specific schedules will be provided for each of the products.

Will there be other changes to the training?

  • During 2010 (and until it is no longer needed) Quality Scotland will be running Self-Assessment and Accredited Assessor courses for both the 2003 and 2010 versions as both will apply to different groups of people and organisations. If you are not sure which one applies to you, please contact us.

How do I know that a document or a service is aligned with the revised version of the model?

  • They will have a stamp “EFQM 2010 Inside” on them. Only EFQM is entitled to provide this stamp.

How can I add my own question to this list?

Please contact info@qualityscotland.co.uk.