Recognised for Excellence 3 star
Sense Scotland supports over 1,000 children, young people and adults who have communication support needs across Scotland. We believe people should have a choice in how they live their lives and provide support throughout Scotland for people to be active and independent. We offer a range of services from support with regular daily activities to advice, information and short breaks. We have developed many added value services such as our Parent Enabler Project and One Giant Leap which supports young people making the transition from school to adult life, and we work in partnerships with other organisations across Scotland, Europe and worldwide supporting and promoting communication development, Outdoor Activities and Arts.
Sense Scotland believes in EFQM as a sound framework to guide our business model. Having achieved Committed to Excellence in 2011, we felt ready to meet the challenging criteria required by the R4E award.
- Customer satisfaction with leadership and management 95% in 2014-15
- Satisfaction with staffing 97%
- Satisfaction with service 99%
- Quality Assurance Programme increases scores from regulator by 3%