Scottish Autism

Scottish Autism

Committed to Excellence

2013

The Committed to Excellence awards structure and process was the perfect way to demonstrate to people with autism, their families and friends, Scottish Autism service staff, commissioners of services and other partnership organisations that areas for improvements were being identified using a robust self-evaluation methodology. It also helped us to focus and drive forward action plans that would produce positive outcomes and begin the continuous improvement journey.

What were the key issues to be addressed?

Key issues naturally materialise from the self-assessment process where thematic groupings of areas for improvement emerged. It became particularly evident we required to improve our existing communications systems and capture our learning and development function. The process seemed to bring together and interlink where we most needed to improve existing systems and processes and also helped to identify any gaps.

Two self-assessments were set up to holistically look at the organisation. One conducted by service staff and the other by the senior management team. The outcome from both self-assessments identified six broad areas for improvement however, both teams identified the same area for improvement in one instance and therefore agreed to amalgamate and a top five became the focus.

Both teams worked in partnership and agreed that one area for improvement from the senior management team and two areas for improvement from the service staff team could be used to apply for the Committed to Excellence award. Both teams worked through the application process and both were now introduced and required to work with the RADAR methodology.

The Benefits

  • Helped people to understand why continuous improvement is necessary
  • Helped people link improvements to enhance knowledge sharing, improve communications and improve best practice
  • Helped people develop performance management systems and processes
  • Helped people to actively get involved in improvement planning and learn from a credible robust process to achieve objectives
  • Helped embed PSIF into the organisation where people could see the results

Hints & Tips

Do your homework first and don’t be afraid to ask questions. Keep communications open and consistent. And most of all share knowledge with other organisations – The Richmond Fellowship were a huge help to us.

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