Craigdale Housing Association
Craigdale Housing Association
Recognised for Excellence
Craigdale Housing Association is a voluntary organisation which builds, improves and manages houses, mainly for rent in the Castlemilk area of Glasgow. Our origins date back to 1988 when a local residents group was established, which went on to receive a stock transfer of housing from Glasgow City Council.
Craigdale has focused on improving the physical appearance and the appeal of the area. Nine phases of development have been completed generating 398 new and improved homes for rent, shared ownership and owner occupation. Each phase has been developed with the needs and aspirations of tenants and the community in mind.
As a Housing Association with charitable status, Craigdale has to meet the high standards set down by the Scottish Housing Regulator and the Scottish Charities Regulator.
Like other registered social landlords, Craigdale has members who hold a £1 share and a voluntary Management Committee elected from among the members and is responsible for the overall affairs of the Association. A team of professional staff carry out the day to day work and ensure our customers business is kept confidential.
“To say we were over the moon at being awarded 5 Star Recognised for Excellence would be an understatement. We were ecstatic as the award is such an honour. We are a small organisation and the 5 Star award demonstrates to Team Craigdale that we have been recognised nationally for our passion, driving our organisation forward, providing excellent services to our tenants and encouraging others to do the same. Our excellence journey has been challenging but definitely worthwhile and we are a better organisation as a result. Craigdale is proof that smaller organisations can punch well above their weight if they set their mind to it.”
Morag Cameron, Chairperson
- The positive ways the association has coped with the major challenges as a result of housing and welfare reform
- The consistently high levels of staff and tenant satisfaction
- The involvement of tenants both at committee level and on the ground
- The profile of our organisation
Hints & Tips
- Get the whole organisation to buy in to why you want to undertake the journey, what the advantages will be to your organisation and link it directly to your organisation’s strategic objectives – demystify the process!
- Identify at least one ‘sponsor’ at a senior level to champion the importance and benefits and ensure that resources (staff time and training budget/accreditation fees) can be devoted to implementing a structured approach to self-assessment and continual improvement.
- Make sure your ‘sponsor’ takes part in EFQM training (assessor & submission preparation) so that the organisation fully understands the model and embeds it in the organisation.
- When identifying your 3 improvement priorities make sure that they link into and compliment your wider strategic ambitions. Also think about what impact they will have on your organisational goals, results, business plan and service delivery.