City Building, Glasgow

City Building, Glasgow


Committed to Excellence, Project Validation


City Building is a highly successful and evolving construction and manufacturing business with a proven track record in the delivery of building projects within the commercial marketplace. We directly employ more than 2,200 people and are currently training 350 apprentices across all construction trades making us the largest employer of construction apprentices in Scotland.

Our Journey

Our business results were excellent however the self-assessment identified areas with low scores and we agreed areas of priority based on this. 

The key projects identified were:

  • Review of our employee communication strategy
  • Develop a succession planning and mentoring programme
  • Review of service mobilisation processes and product efficiencies

It took about 20 months to achieve recognition and we now intend to go forward for assessment for Recognised for Excellence

The value of entering business awards for our organisation is that it brings external validation and raises awareness of our organisation

A more detailed version of this case study is available for Quality Scotland Members on the Members' Area of our website

The Benefits

  • Focussed on areas of the business that were person centred
  • Supports our business accreditations
  • Increase in the traffic on our intranet site
  • Increase in the number and calibre of applicants for trainee ships
  • Improved communication between the teams involved in construction projects
  • Retained key staff even as the economy is beginning to pick up
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