ACVO - Aberdeen's 3rd sector interface
Committed to Excellence
ACVO is the Third Sector Interface for Aberdeen City. We exist to develop, involve, represent and support voluntary, charity and social enterprise organisations in Aberdeen.
Why Committed to Excellence?
We were actively looking at improvement systems and had previous experience of using other systems, when we were given the opportunity to accredit with C2E through Supporting Voluntary Action funding and subsequently the TSI Making Quality Count Programme.
ACVO first achieved Committed to Excellence in February 2011 as part of the Supporting Voluntary Action programme.
Following their original accreditation, ACVO convened a Working Group to conduct a further Impact v Ease Matrix analysis of the remaining themes identified in their original self-assessment in 2010.
It was agreed that the areas of improvement identified in the initial self-assessment were still relevant priorities for the business. These areas formed the basis for ACVO’s three improvement projects for the Committed to Excellence re-accreditation in October 2014.
The improvement projects prioritised were:
- Implementing a Communication Strategy
- Implementation of a system for Staff Support and Appraisal
- Measurement of Customer Perceptions
- Readership of the weekly eBulletin increased by 19%
- A baseline measurement was set for customer satisfaction levels
- All Staff have undergone an active appraisal and are working to achieve agreed priorities and work plans
Hints & Tips
- Take the time to explain to all members of the organisation what the process will involve and don’t underestimate that time.
- Stress the fact that this is not about “additional” work, this is part of normal working practise.
- Make sure that implementation is the responsibility of everyone in the organisation, both the staff and the Board.